Patlrdecision intelligence

CX, support, and product teams

Unstructured feedback to clear customer themes

Comments and queries use different language for the same need, making manual tagging slow and aggregate counts unreliable.

What Patlr does

  1. 01Detect narrative fields
  2. 02Classify topics, intent, sentiment, and urgency
  3. 03Compare themes by channel or outcome
  4. 04Return row-level labels with confidence

Decision outcome

Prioritize the journeys and content attached to the largest unresolved intents.

Accepted files: CSV, TSV, JSON, XLSX, and XLS. Free beta: seven full reports per month and one redo per dataset. Source files stay in the browser whenever possible.

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